Frequently Asked Questions
Everything you need to know about our designer lighting and services.
What is the typical shipping time for Vakkerlight orders?
Most orders are processed within 2-3 business days. Depending on your location, international shipping typically takes between 7 to 15 business days to arrive at your doorstep.
Do your lighting fixtures come with bulbs included?
To ensure the safety of the product during transit, most of our fixtures do not include bulbs unless specifically stated in the product description. This allows you to choose the color temperature and brightness that best suits your space.
What is your return policy for damaged or incorrect items?
We offer a 30-day return policy. If your item arrives damaged or is not what you ordered, please contact our support team immediately with photos of the product and packaging for a free replacement or full refund.
Are Vakkerlight products compatible with smart home systems?
Yes, our fixtures are compatible with most smart home systems provided you use compatible smart bulbs (such as Philips Hue or LIFX) and have a compatible dimming switch installed.
Do you offer professional installation services?
Vakkerlight provides high-quality lighting fixtures, but we do not provide direct installation services. We strongly recommend hiring a certified electrician to ensure your lighting is installed safely and according to local building codes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.