Returns & Exchanges

At Vakkerlight, we want you to be completely satisfied with your home lighting; if you are not happy with your purchase, we offer a 30-day return policy for items in their original condition and packaging.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully repackage the lighting fixture in its original box with all protective foam, hardware, and manuals to ensure it is not damaged during transit.

3

Ship the Item

Affix the provided return label or ship the package to our designated warehouse address using a trackable shipping service.

4

Inspection and Refund

Once our quality control team inspects the item and confirms it is in resalable condition, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing